Support and Maintenance
Modern maintenance approach for legacy technology
Leveraging our in-depth knowledge and experience in Oracle technologies, iTree offers support and maintenance services for both applications developed and implemented by our teams and by other vendors. Our employees have tens of years of experience in the development and support of systems based on both cutting edge current technologies, as well as legacy systems like Oracle Forms 6 and Forms 9 – iTree is uniquely positioned to provide services covering our customers’ full application portfolios.
Service Availability
iTree’s support and maintenance services are available either at your location, off-site at our development centres in Vilnius and Warsaw, or a combination of on-site and off-site services. Our team currently supports Oracle technology based systems across Eurasia, including multi-national insurance companies, leading banks, government organisations, the oil & gas, utilities and manufacturing industries. Services are available in a variety of languages.
To read more about our specialized support offerings, select from the submenu at the left.
Legacy System Support
Many customers have invested heavily into core insurance systems based on older technologies and replacement of these systems may be cost prohibitive in terms of both direct and indirect costs.
Systems developed on older versions of Oracle Database and Oracle Forms may be hard to maintain, improve and expand because of:
- potential lacks in documentation and understanding of the technical side of the legacy systems;
- experts who developed and installed the systems are no longer available (retired or moved on to new technology);
- junior staff is no longer familiar with the technologies used in the legacy systems and cannot support them;
- front-ends and “user experience” of the legacy systems make them hard to integrate into a modern web 2.0 enabled workplace, and others.
iTree’s team of experienced experts is not only fully qualified to support these legacy systems, but can, through the application of the Productivity Engineering discipline, help lengthen their productive lifecycle, or, assist in a less painful migration to new technology.
